Forecasting Objectives eLearning

One of the most important topics in forecasting is how to evaluate your forecast accuracy? This is crucial for you to select a forecast among multiple forecasting solutions.

In this five-hour course, you will learn different ways to measure the accuracy of a forecast and the underlying technical knowledge.

Note that the work volume forecasting is not the only focus, forecasting of the AHT will also be addressed.

This course requires you to have knowledge of variability, especially in the context of arrival patterns.