Right Time Right Place: Empowering Your Workforce for Success
RTRP is a premier workforce management (WFM) consultancy dedicated to enhancing the efficiency and effectiveness of operational workforces globally. Specialising in comprehensive WFM solutions, RTRP offers services ranging from Workforce Planning and Forecasting to Technology Implementation and Optimization. Our mission is to empower organisations to optimise workforce processes, driving productivity and service excellence through a range of processes, people, and technology solutions. With a vendor-agnostic approach, RTRP ensures that each client receives tailored solutions aligned with their unique business objectives in mind.
Workforce Management Solutions
Our Services
WFM Strategy & Optimisation: We assess and redesign your workforce management processes to maximise efficiency and agility.
Forecasting & Capacity Planning: Accurate demand forecasting and resource planning to align staffing with business needs.
Technology Selection & Implementation: Guidance and support for choosing and deploying the right WFM technology for your organisation.
Workforce Analytics & Reporting: Custom analytics dashboards and actionable reporting to drive data-driven decisions.
Industries We Serve
Contact Centre: We provide accurate forecasting, real-time scheduling, and multi-channel analytics to adapt staffing to demand fluctuations and improve customer experience.
Retail: RTRP’s Workforce Management integrates demand forecasting, shift optimisation, and real-time reporting to ensure adequate coverage during peak times and enhance productivity.
Healthcare: Our solutions streamline scheduling, credentials, and forecasting to enhance patient care and efficiency.
Logistics: We provide workflow automation, resource planning, and contractor management to optimise shift scheduling and scale your logistics operations.
Manufacturing: RTRP’s workforce management provides analytics, shift optimization, and multi-skill scheduling to meet changing production demands while ensuring quality and cost control.
Telecommunications: Centralise regional work allocation and field service management with RTRP’s telecom workforce management.
Airlines: Optimise crew scheduling, compliance, and costs with RTRP’s management.
Why Choose RTRP?
With deep expertise in workforce management consulting, RTRP delivers tailored solutions that reduce costs, improve service levels, and drive operational excellence. Our hands-on approach, proven methodologies, and commitment to measurable results set us apart.
"My team faced challenges in transitioning away from manual WFM tasks and refocusing our BPO WFM efforts. Doug and his team provided us with a few simple yet effective strategies that helped us make real progress. His expertise is truly invaluable."
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