Expert WFM Resources You Can Trust
Getting Workforce Management right isn't just about having the right technology or processes... it's about having access to insights from people who've been there, done that, and learned the hard way so you don't have to. That's why will always endeavour to bring you the most practical, no-nonsense WFM guidance available.
Doug Casterton's Substack: Real WFM Wisdom That Actually Works
Doug doesn't just talk theory... he shares the stuff that works in the real world. His Substack delivers weekly insights straight from over 20 years of transforming workforce operations across the UK, Singapore, and Germany.
This isn't another generic business newsletter filled with fluff. Doug shares the reality of Workforce Management... minus the corporate jargon and plus the insights that actually help you sleep better at night.
weWFM: Your Gateway to WFM Community and Knowledge
Sometimes the best insights come from connecting with peers who face the same challenges you do. That's where our partners at weWFM come in.weWFM has built something special... a community where WFM professionals share real experiences, solutions, and honest perspectives on what works and what doesn't.
Why weWFM matters to your WFM journey:
Peer insights from practitioners dealing with the same challenges you face
Industry discussions that go beyond surface-level best practices
The weWFM platform connects you with professionals who've walked in your shoes and aren't afraid to share what they've learned along the way.
Call Centre Helper
We regularly write for Call Centre Helper magazine
Call Centre Helper is the go-to place for contact centre, customer service and customer experience professionals around the world, with hundreds of thousands of readers flocking to their site each month.
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