Privacy Policy

Effective Date: 22nd March 2025

Last Updated: 22nd March 2025

Right Time Right Place Limited ("we," "our," or "us") is committed to protecting the privacy of individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and protect personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988.

1. Who We Are

Right Time Right Place Limited is a workforce management consultancy providing services such as forecasting, scheduling optimization, and capacity planning. We act as a data processor when processing personal data on behalf of our clients and as a data controller when collecting personal data directly from individuals.

Our contact details are: Address: 16 The Paddocks, Hempstead, Gillingham, England ME7 3NG

Email: [email protected]

2. What Personal Data We Collect

We may collect the following types of personal data:

• From Clients (as Data Processor):

  • Agent identifiers (e.g., employee numbers, system usernames)

  • Performance metrics (e.g., average handle time, adherence rates)

  • Scheduling preferences and shift patterns

  • Time and attendance records

• From Individuals (as Data Controller):

  • Name

  • Email address

  • Phone number

  • Job title

  • Company name

3. How We Use Personal Data

We process personal data for the following purposes:As Data Processor:

• To provide workforce management services to our clients

• To analyze productivity metrics and optimize schedules

• To develop forecasts and capacity plans

As Data Controller:

• To respond to inquiries submitted via our website or email

• To provide updates about our services

• To maintain business relationships with clients

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• For EU/UK Residents (GDPR):

  • Contractual Necessity: When processing is necessary to fulfill our obligations under a contract.

  • Legitimate Interests: When processing is necessary for our legitimate interests in providing consultancy services, provided these interests are not overridden by individuals' rights.

  • Consent: When individuals explicitly consent to receive marketing communications.

• For Australian Residents (Australian Privacy Act):Personal information is collected by fair and lawful means and used only for purposes reasonably necessary for our business functions.

5. How We Share Personal Data

We may share personal data with:

• Third-party contractors: Subprocessors engaged to assist in delivering services (e.g., analytics providers). These subprocessors are bound by strict confidentiality and security obligations.

• Regulatory authorities: If required by law or regulation.Clients: When acting as a processor, we share processed results back with our clients.

• We do not sell or rent personal data to third parties.

6. International Data Transfers

If we transfer personal data outside the EU/EEA or Australia:

• We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

• For transfers to countries without adequacy decisions, we implement supplementary measures such as encryption.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Client-provided data: Retained for the duration of the client contract plus 6 months months for auditing purposes.

• Inquiry-related data: Retained for 6 months months unless consent is withdrawn.

• After these periods, we securely delete or anonymize the data.

8. Your Rights

Under applicable laws, you have the following rights regarding your personal data:

• For EU/UK Residents (GDPR):

  • Right to access your personal data.

  • Right to rectify inaccurate or incomplete data.Right to erasure ("right to be forgotten").

  • Right to restrict processing.

  • Right to object to processing based on legitimate interests.

  • Right to data portability.

  • Right to withdraw consent at any time.

For Australian Residents:

• Right to access your personal information.

• Right to correct inaccurate or outdated information.

• Right to complain about privacy breaches.

• To exercise these rights, contact us at [email protected].

9. Security Measures

We implement technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data both in transit and at rest.

• Role-based access controls limiting access to authorized personnel only.

• Regular security audits and vulnerability assessments.

• Incident response procedures for addressing potential breaches.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential cookies: Necessary for website functionality.

• Analytics cookies: Used to analyze website traffic and improve user experience. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites not controlled by us. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal requirements or operational changes:

• Updates will be posted on this page with a revised "Last Updated" date.

• Significant changes will be communicated via email where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]