Enhance Your Workforce Management Skills

Step up your workforce management capabilities with expert training and eLearning at RTRP. Empower your team with advanced knowledge in forecasting, capacity planning, shift scheduling, and real-time management; all through courses led by industry specialists.

Our structured curriculum addresses every detail of WFM because we understand optimization begins with knowledgeable professionals. Experienced educators provide insights, leveraging fields like data science and business analytics, ensuring meaningful education for all training levels, from rookies to seasoned expert professional paths.

Unlock Your Workforce Potential with WFM Training.

Enhanced Workforce Efficiency

Our WFM training courses provide you with the knowledge and tools to enhance your workforce efficiency and meet service level targets effectively.

Comprehensive Learning Experience

Dive deep into workforce management concepts with our comprehensive training, covering forecasting, capacity planning, shift scheduling, and real-time management.

Practical Tools and Techniques

Learn practical tools and techniques in forecasting, capacity planning, shift scheduling, and real-time management to apply directly in your workforce management practices.

Empowering Your Workforce for Success

Featured Courses.

The Forecasting Training (Classroom): Dive into our detailed exploration of cutting-edge forecasting methods with our immersive classroom course. Leverage dynamic tools and learn from emerging patterns in customer behavior. Enhance your strategic forecasting skills — register here: The Forecasting Training (Classroom).
Capacity Planning & Scheduling Training (Classroom): Join our comprehensive WFM Capacity Planning course designed for dynamic and engaged learning. Our goal is to enable you with the expertise needed to forecast staffing requirements accurately. Expand your skills in deploying basic and complex scheduling techniques via practical Excel applications, including the use of Erlang for trifactor analysis. Discover more: Explore more: Capacity Planning Training (Classroom).
Real-Time Management Training (Classroom): Transform your approach with our detailed real-time management insights. Our training highlights key competencies in forecasting, capacity management, and understanding customer behaviors, specifically crafted for intra-day operations. Delve deeper into this course: Real-Time Management Training (Classroom)
WFM eLearning: Ready to advance your skills on your own time? Explore our flexible e-learning platform tailored for WFM professionals. Dive into comprehensive courses packed with essential insights, benefit from expert video sessions, engage with interactive quizzes, and complete various assignments, all while having access to personalized coaching. Curious? Discover more about this offering: WFM eLearning.