Skill Advancement Through WFM eLearning

This comprehensive two-hour tutorial teaches essential Excel formulas and functions key to WFM operations. Looking for more details? Visit: Excel for WFM

Dive into our comprehensive two-hour session, exploring the intricate dynamics and solutions within contact center workforce management (WFM). Discover the essentials: WFM Overview

Discover the essentials of probability and statistics applicable to workforce management. Learn about fundamental concepts like histograms, data measures such as mean and median, understand variability with standard deviation, and explore key distributions. Find out about variability through: Theory of Variability

Unlock the potential of precision with our comprehensive look at forecasting in a two-hour course. Explore the intricacies of operational forecasting, from basics to execution across strategic and tactical levels. Dive in deeper to shape your workforce's future potential: Forecasting Overview

One of the most important topics in forecasting is how to evaluate your forecast accuracy? This is crucial for you to select a forecast among multiple forecasting solutions. In this five-hour course, you will learn different ways to measure the accuracy of a forecast and the underlying technical knowledge. Learn more: Forecasting Objectives

A forecast for an operation consists of multiple components: trend, seasonality, events, and error (noise). In this four-hour course, we focus on the trend part and help you to go through the most commonly used and efficient forecasting methods such as; exponential smoothing, holt method, holt-winter method, and linear regression. Learn more about this course: Forecasting Trend Models