Theory of Variability eLearning

Patterns of fluctuation are universal, reflecting throughout the universe and definitely within the operational flow of an enterprise. In our intensive four-hour class, we'll unlock these fluctuations by exploring various dimensions of variability. Engage with foundational learnings in probability, relevant statistics vital for Workforce Management (WFM), covering tools and concepts like histograms, mean, median, standard deviation, levels of significance, well-known probability distributions, and understanding the interaction between randomness and scaling.

This course targets educating you to measure and manage fluctuations confidently, helping you translate operational data into actionable insights, thus avoiding typical mistakes along the way. Attendees should have a basic proficiency with Excel, as the intricate themes use non-technical explanations devoid of profound mathematical deep dives.