Real-Time Management Training
This course provides a comprehensive introduction to Real-Time Management, arming you with essential insights into the discipline. Dive into our holistic training that merge core elements such as forecasting, capacity handling, and basics of customer interactions,establishing emphasis on managing with intra-day strategies for success.
Empower Your Workforce with Real-Time Management Training
Training Overview.
- Contents & Overview:
This training consists of the following courses:
Excel for WFM
Forecasting Overview
Theory of Variability
Call Arrival Process
Customer and Agent behavior
Single-Skill Systems
Multi-Skill Systems
Multi-Channel Systems
- What are the Requirements?
This course is designed for those with a solid grasp of the English language and basic Excel skills. You're not required to bring prior WFM experience; just a strong enthusiasm for advancing your understanding in this realm and a familiarity with Excel.
- What will you get?
Upon completing this training, you'll possess a robust comprehension of factors essential for intra-day management decisions. We'll equip you with comprehensive background insights, allowing you to improve traffic management processes effectively. You'll gain tools to boost client service control in everyday operations, alongside working with enhanced confidence and a structured outlook.
- Target audience
Intra day managers, WFM managers and team leaders or supervisors that want to get real insight in what is actually happening in their contact center on a day to day basis.
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