Before you change the team, the tool, or the targets, check what is actually broken
The RTRP WFM Health Check gives you an independent, evidence-based review of your contact centre workforce management operation in five working days. Built for contact centre leaders. Founding Cohort rate: £995. Places are limited to ten organisations ahead of the April launch.
Intake brief
Diagnostic review
Remote analysis across forecasting, scheduling, real-time, governance, data, and organisational alignment.
Written diagnostic
Prioritised findings in 4 to 6 pages. Where you are strong, where you are exposed, what to fix first.
Readout call
30 minutes to walk through findings. No sales pitch.
90-day check-in
Short follow-up call to see what has changed. No extra cost.
Founding Cohort... ten places
No 80-page report. No six-month roadmap. No automatic upsell. 25 years leading workforce management across operations. £995. Five working days from brief to readout. The Founding Cohort rate is not repeated once these ten places are filled.