Before you change anything, find out what is actually broken
The RTRP WFM Health Check gives contact centre leaders an independent, evidence-based review of what is working, what is not, and what to fix first. Delivered in five working days. Standard price £1,495. Founding Cohort launch rate £995 for the first ten organisations. Ready to start immediately. Once confirmed, the health check can usually begin within five working days.
Intake brief
Diagnostic review
Remote analysis across forecasting, scheduling, real-time, governance, data, and organisational alignment.
Written diagnostic
A clear 4 to 6 page diagnostic showing where you are strong, where you are exposed, and what to fix first.
Readout call
30 minutes to walk through findings. No sales pitch.
90-day check-in
Short follow-up call to see what has changed. No extra cost.
Founding Cohort... ten places
No 80-page report. No six-month roadmap. No automatic upsell. 25 years leading workforce management across operations. £995. Five working days from brief to readout. The Founding Cohort rate is not repeated once these ten places are filled.